FAQs
We ship worldwide, dispatching within 2-3 business days.
- UK standard: free, 3-5 business days
- UK express: £4.99, 1-3 business days
- International: calculated at checkout by weight; timeframe varies by destination - drop us an email for an estimate
International orders may be subject to customs and handling fees on arrival, and we can only post to the address given at checkout.
We accept credit & debit cards (not American Express) for local and international customers.
If your currency isn't GBP, your bank may apply exchange fees.
Due to the nature of our business, unfortunately we do not offer refunds on vintage items. We list any faults in the description, but if we've missed something, contact us via email or our contact page. Please read descriptions and check measurements carefully before buying.
Handmade items can be returned within 14 days.
Questions before you buy? Get in touch via contact page or Instagram - happy to send extra photos or info.
We release a new vintage collection every Monday at 7pm GMT. Our handmade items are announced via email/Instagram when a batch is ready.
Keep up to date with what's coming via our Instagram or email list.
Garment measurements are given in each description - go by these, not the label size. We also give an estimated size, but fit is personal: an item might suit a UK 10 oversized or a UK 16 fitted, which is why checking measurements matters most.
We stock XS-XXL, though as every piece is true vintage, some sizes are rarer to come across - we try to stock as wide a range as possible, because we don't believe fashion can be sustainable without being inclusive.
Our model is a UK 10, 5'5", 28" waist, 36" bust. Our mannequin (where used) is a UK 6, 26" waist, 33" bust.
The easiest method is by comparing our garment measurements to a similar item you already own. See here where to measure on your garment.
Yes, as long as it hasn't been dispatched - contact us here or via socials and we'll respond as soon as we can, though we may not catch it in time.
Wrong shipping or billing address? Get in touch - we can update this, as long as we haven't dispatched it.
Tracking is sent by email once your order dispatches.
We are sorry if it hasn't turned up! Check for a paper slip first - posties sometimes leave parcels with a neighbour, in a safe place, or at a local post office. If you're worried it's lost, contact us here.
We can't treat a parcel as lost until 10 business days past the estimated arrival for UK shipping, 20 for Europe, or 25 elsewhere - and refunds can't be issued more than 80 days after dispatch. Once confirmed lost with the courier, refunds are usually issued within 7 business days.
Estimated arrival times: we dispatch within 2-3 business days; UK standard 3-5 days; UK express 1-3 days; international varies by location - contact us for an estimate.
You may have to pay import fees on your parcel - policies vary by country, so check your government's website for details. For US orders, import fees are calculated and added at checkout.
As every vintage item is true vintage, it's unlikely we'll find the exact same piece again - that's part of the beauty of vintage, but also one of the heartbreaks. That said, we've sometimes found similar, or occasionally the exact same, item months or years later, so it's worth keeping an eye on our page. We post new items on Mondays and our subscribers receive previews in their inboxes every Sunday.
Handmade designs may be re-run in future batches - join the waitlist to be notified.
Vintage: yes! All items are washed and steamed before dispatch, so they're ready to wear. Some may arrive creased from storage - you may want to wash or iron again. Dry-clean-only items are steamed, and in some cases washed on a delicate or wool cycle if we judge the fabric can take it. You can read more here for more tips on caring for your vintage.
Handmade: yes - brand new and ready to wear on arrival!
Deadstock is surplus fabric or yarn from previous production runs that would otherwise go to waste. Our handmade knitwear is made from deadstock yarn sourced this way.
Our focus is sourcing timeless, sustainable items that our customers - and the planet - love. Every item is handpicked, so we can focus on style and quality, selling clothing that lasts. We spend hours each week on repairs, and genuinely love every item we sell.
Sourcing: All vintage is sourced within the UK to reduce emissions. We've chosen our partners based on their sustainability promises - they either source stock within the UK or offset emissions when sourcing from abroad. Our handmade knitwear is made in Nepal from deadstock yarn, with an ethical manufacturing partner that we work very closely with.
Washing: We launder items using Ecozone wash-nuts and air dry to reduce our impact, and use a Guppybag for synthetics to catch microplastics before they reach our oceans.
Packaging: Our business cards contain bee-friendly seeds you can plant. We use kraft paper mailers printed with eco-friendly inks for postage. We'd love for you to reuse our packaging.
Repairs: Around 60% of items we bring back to the studio need repair - holes, linings, zips, pilling, you name it. We take home every item we love, no matter how big the repair. See the process on our Instagram.
Yes - we buy both individual pieces and large collections. Send us some photos and the price you have in mind via contact page or Instagram.